Your POS knows what got rung up. Your scheduler knows who clocked in. Your camera DVR records video no one watches. ServvOS is the one platform that captures, classifies, and surfaces what really happens during service — and turns it into the playbook your team runs from every shift.
Restaurant operators run on five or six systems that don't talk to each other. Each one tells you something different about your restaurant — and none of them tell you what actually happened in front of a guest.
ServvOS organizes everything it sees into eight categories that map to how your team already thinks about the restaurant. Drill into any of them — every metric is a one or two clicks away.
Greet times, check-back rates, table touches per meal, server path efficiency. The signal that should be driving pre-shift coaching.
Pour duration, drinks-per-guest variance, bartender comp patterns. The category with the highest ROI per dollar of platform spend.
Voids after delivery, comp pattern outliers, manager override frequency, cash-drawer activity tied to server identity.
Attach-rate gaps ranked by dollar recovery. Walkaways at the host stand. Section balance during peak. Dessert/upsell conversion by server.
Per-server scorecards rolled up from every other category. The card a GM opens for pre-shift coaching.
Real dine times, food-window dwell, throughput by daypart, kitchen ticket fire-to-bump windows. The numbers that drive labor and prep decisions.
Door-to-seat time, walkaways, party-size verification, dwell patterns. Satisfaction proxies you can act on the same shift.
The "one number" managers actually use. Daily score per location, per shift, per server. Trend lines that don't lie.
We're not asking you to rip out your POS or your scheduler. ServvOS sits beside them, joins what they each see, and gives you the picture none of them can produce alone.
Toast, Aloha, Square. Joined to camera events by table_id, server_id, and timestamp. Voids-after-delivery becomes possible because both halves are visible.
Most IP cameras work. We add overhead sensors at the bar and dining sections to unlock drink-tracking and section-load metrics.
Slack/Teams alerts, scheduler nudges, CRM hooks. The connections that turn signal into action without yet another login.
Free 30-minute walkthrough. We'll show you what ServvOS would surface for an operation like yours.
We'll follow up within one business day to schedule a 30-minute walkthrough.
Our team will follow up shortly to schedule your walkthrough.
No. ServvOS is built specifically for full-service restaurants — concepts with servers, tables, sections, and tabletop service. Our metrics depend on those operational dynamics.
Your DVR records video for you to watch later. ServvOS continuously analyzes the same footage in real time, classifies what's happening, and surfaces the patterns automatically — so no one has to scrub through hours of video to find a problem.
No. ServvOS integrates with the tools you have. Toast, Aloha, and Square are supported today; more integrations are on the roadmap. We're a layer on top, not a replacement.
A pilot runs roughly 10 weeks across four phases: install & calibration, baseline data collection, active coaching with the Daily Brief, and ROI review. We work with one location at a time during pilots so we can tune precisely.
Our experience: staff actually prefer it once they understand it. ServvOS doesn't surveil individuals — it surfaces patterns. There's no facial recognition. There's no audio. Coaching becomes specific and fair instead of based on a manager's gut. We provide a complete employee notice toolkit and don't activate the system at a location until staff acknowledgment is on file.